Question 1

What is LoadSaathi and how does it work?

Accepted Answer

LoadSaathi is an AI-powered shared freight marketplace connecting shippers and truckers for PTL (Partial Truckload) and LTL (Less Than Truckload) loads across East India. Shippers post their loads, AI matches them with the best available trucks based on route, capacity, price, and reliability — and both sides track the shipment in real time with GPS. It helps MSMEs save up to 40% on freight costs.

Question 2

How much does it cost to use LoadSaathi?

Accepted Answer

LoadSaathi is free to join for both shippers and truckers. We charge a small transaction fee of 2–5% per completed shipment, which varies by role, volume, and credit score. There are no subscriptions, no hidden fees, and no minimum commitments.

Question 3

Which cities and routes does LoadSaathi cover?

Accepted Answer

LoadSaathi currently operates across East India with the Rourkela–Ranchi–Burdwan corridor as our primary route. We also cover Bhubaneswar, Kolkata, Jamshedpur, and 50+ cities across Odisha, Jharkhand, and West Bengal with 25+ active freight corridors including Rourkela–Kolkata, Ranchi–Jamshedpur, and Bhubaneswar–Kolkata.

Question 4

How does LoadSaathi's AI matching work?

Accepted Answer

LoadSaathi uses a multi-layered AI scoring engine that analyzes route alignment, capacity fit, price compatibility, timeliness, historical performance, communication responsiveness, and tenure to match shippers with the best-suited truckers in seconds.

Question 5

How does the credit score system work?

Accepted Answer

Every user on LoadSaathi has a digital freight credit score ranging from 300 to 900. The score is based on completion rate, on-time performance, bidirectional reviews, and tenure on the platform. Higher scores unlock better loads and preferential matching for truckers, and attract premium truckers for shippers.

Question 6

Is my payment secure on LoadSaathi?

Accepted Answer

Yes. LoadSaathi uses an escrow-backed payment system. Funds are held securely and released in milestones as delivery progresses. Disputes are resolved through our built-in resolution system, and digital settlements mean faster, transparent payouts compared to traditional 30–60 day credit cycles.

Question 7

Who can use LoadSaathi — shippers or truckers?

Accepted Answer

Both. Shippers (MSMEs, manufacturers, traders) can post loads and find truck space. Truckers (independent operators, fleet owners) can browse available loads, fill empty capacity, and earn on return trips. The platform is designed to eliminate empty kilometers for truckers and reduce freight costs for shippers.