Privacy Policy

1. Information We Collect

Personal Information

When you register for LoadSaathi, we collect information that identifies you as an individual. This includes your full name, email address, phone number, physical address, government-issued identification numbers (such as Aadhaar, PAN, or Driver’s License), and business registration details.

Transaction Information

We collect details about every transaction on our platform including shipment origins and destinations, cargo descriptions, pricing information, payment records, GPS tracking data, and communication logs between users.

Device & Usage Information

We automatically collect information about how you interact with our platform including your IP address, browser type, operating system, device identifiers, pages visited, time spent, and referral URLs.

2. How We Use Your Information

Providing Platform Services

We use your information to facilitate matches between shippers and transporters, process payments, enable real-time tracking, and provide customer support.

Trust & Safety

Your data powers our Digital Freight Credit Score system, enables identity verification, detects fraudulent activity, and maintains the integrity of our bidirectional review system.

Improving Our Platform

We analyze usage patterns to improve our AI matching algorithms, enhance user experience, develop new features, and optimize platform performance.

Communications

We send transactional notifications about your shipments, payments, and account activity. With your consent, we may also send marketing communications about platform updates and new features.

3. Information Sharing

With Other Users

When you engage in a transaction, certain information is shared with the counterparty — such as your name, contact details, and credit score. This is necessary to facilitate logistics operations.

Service Providers

We engage trusted third-party service providers for payment processing, identity verification, cloud hosting, and analytics. These providers are contractually bound to protect your data.

Legal Compliance

We may disclose your information when required by law, court order, or governmental regulation. We will notify you of such requests when legally permitted.

No Data Selling

We do not sell your personal information to third parties. Your data is used exclusively to provide and improve LoadSaathi services.

4. Data Security

Encryption

All data transmitted through LoadSaathi is encrypted using industry-standard TLS 1.3 protocols. Data at rest is encrypted using AES-256 encryption.

Access Controls

We implement strict access controls and authentication mechanisms to ensure that only authorized personnel can access user data. All access is logged and audited.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your data by contacting our support team.

5. Your Rights

Access & Portability

You have the right to request a copy of the personal data we hold about you and to receive it in a structured, commonly used format.

Correction & Deletion

You may update or correct your information through your account settings. You can also request deletion of your account and associated data, subject to legal retention requirements.

Withdraw Consent

Where we rely on your consent to process your data, you have the right to withdraw that consent at any time. This does not affect the lawfulness of processing based on consent before its withdrawal.

6. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer:

Data Protection Officer

Email: privacy@loadsaathi.com

Address: LoadSaathi Technologies Pvt. Ltd., Bengaluru, Karnataka, India. We will respond to all legitimate requests within 30 days.